When we sat down with the team, six problems stood out.
Labour was the biggest daily headache
Workers are paid by the day, at different rates for a full day, a half day and overtime. Payments don’t follow a monthly cycle: a worker might take ₹800 today against ₹1,000 owed, and the rest next week. Without a clear record it was easy to pay twice for the same days, or to forget a day entirely. A forgotten day means a worker goes unpaid, and on a farm that runs on goodwill, that matters.
Nobody trusted the stock number
Mushrooms are perishable. Some spoil every day, buyers return some, and the harvest changes from shift to shift. Without one reliable figure, the farm could promise a delivery it couldn’t fill.
Credit was hard to follow
Buyers took deliveries on credit and paid back in parts, by cash, cheque, UPI or bank transfer. Knowing exactly what each customer owed, and proving it with dated challans, took real effort.
Paperwork was done by hand
Quotations, delivery challans and invoices with the right GST treatment were drawn up one at a time, by hand or in a word processor.
Money in and money out were never in one place
Wages, purchases and customer payments were recorded in different places, when they were recorded at all. There was no single view of where the money went.
The owner was the bottleneck
Everything lived in one person’s notebooks and phone, so every question came back to the owner. Handing work to trusted staff meant handing over the whole notebook.